WHAT IS YOUR RETURN POLICY FOR ORDERS PURCHASED IN-STORE?

Sealed products may be returned within 7 days of purchase for a full refund. After 7 days, sealed products returned within 30 days of purchase will be accepted as exchange only. All returns require a receipt or proof of purchase. Returns made after 30 days of purchase will not be accepted. Sale items are final sale.

 

WHAT IS YOUR RETURN POLICY FOR ORDERS PLACED ONLINE?

We want you to be happy and totally satisfied with your purchase! If the product you've received is inaccurate, damaged, or defective, please contact shop@sonicboommusic.com within 30 days of receipt. All returns must be pre-approved - contact the store by email at shop@sonicboommusic.com to request a return for refund. The customer is responsible for any return shipping costs. We are not able to send replacement items without receiving the defective or damaged item in return. Note that returns are processed as soon as possible, but please allow 2-4 weeks for processing. We reserve the right to apply a restocking fee for any non-defective items that are returned. Any returns or exchanges are also offered in-store at 215 Spadina Ave., Toronto. Online orders returned in store will be refunded to the original form of payment and are subject to processing times of 1-3 days.

Our address for return shipping is:

Sonic Boom Records Online

100-215 Spadina Ave.

Toronto, ON    M5T 2C7

Canada

 

Items purchased in-store may only be returned in person. We offer a 7-day exchange policy in-store for defective items, used items and new/still sealed items.

 

WHAT IS YOUR SHIPPING POLICY?

We know the urgency of wanting your new record right away and the pain that comes with waiting. We do our best to get your order out ASAP! For orders that are shipping to most parts of the Greater Toronto Area, we offer a next/same-day option. Orders from outside the GTA are shipped out in 1-2 business days and are delivered by Canada Post. Transit time can vary but if generally 1-2 weeks depending on your location. All of our items ship from our store at 215 Spadina Ave. in Toronto and have been stored in a retail environment.

Please note that all transit times are estimated, and there is no guaranteed delivery date for all orders.

Check out our complete shipping FAQ here, and contact us if you have any other questions.

IS ALL OF YOUR STOCK AVAILABLE ONLINE?

For new items - mostly yes. But as a real-life, bustling shop in downtown Toronto, our stock is constantly in flux. We do our best to fill all of our online orders quickly - but we apologize in advance if somebody in store purchases your item at the same time you are checking out! It's not too regular of an occurrence, and we ever need to disappoint you for this reason - we can certainly look into special ordering another copy of your record.

Our vast selection of used records is available for in-store shopping only!

 

DO YOUR ONLINE PRICES AND STOCK VARY FROM THE PHYSICAL LOCATION?

We cannot guarantee the prices and inventory on sonicboommusic.com will reflect the prices in our physical store location. This is due to many factors and can change at any time.

IS IT PRESSED ON COLOURED VINYL?

Looking for a special edition, limited edition or coloured vinyl pressing? You can find all of that information in the product description. If those details are not listed, you can presume the product is standard black vinyl.

CAN I PICK UP ONLINE PURCHASES IN-STORE?

Yes! Just select pick-up as your option at checkout.

CAN I PRE-ORDER OR RESERVE A TITLE ONLINE?

Sure! We occasionally offer some pre-orders for certain priority titles.

If you aren't able to find what you are looking for, please reach out to shop@sonicboommusic.com with your request and we can potentially special order an item for you. Special orders usually take 2 – 4 weeks to arrive at the shop, depending on availability. Once they do, you will receive a call from us and we will keep it on hold for a week while you complete your order.

HOW DO I GET TO YOUR STORE?

We would love for you to stop by! Our brick and mortar store is located at 215 Spadina Ave, Toronto, Ontario, Canada. You’ll find us in the heart of Chinatown, between Dundas St and Queen St W on the east side. Open daily, 11am– 8pm.